CATEGORY:  Ingredients

Are there any antibiotics or growth hormones in the milk or cream used to produce your ice cream?

In Canada, the use of artificial growth hormones is prohibited for dairy cows and antibiotic use must comply with Canadian law.  Milk supply safety and quality regulations are very strict and include provisions for farm and dairy processing plant inspections and testing. 

For more details, visit the Health Canada website. 

Is the mono and diglycerides used in the ice cream base of your products animal or plant based?

The mono and diglycerides used in the ice cream base of our products is plant based, listed as either vegetable or soy. There are many inclusions and ripples added to the variety of ice creams that also include mono and diglycerides for which the source can vary, so if you have a question about a particular product and would like us to find out for you, please contact us.

CATEGORY:    Products

What do the blue cow “100% Canadian Milk” and the “Dairy Farmers of Canada Quality Milk” logos that appear on your packages mean?

Agropur uses only 100% Canadian milk that comes from its more than 3,345 Canadian dairy farmer shareholder/producers for the production of Scotsburn branded ice cream bases, and other Agropur produced products. This ensures the milk we receive has gone through thorough inspection and testing based on Canadian regulations in order to be accepted into the milk supply system.  We are proud to support our dairy farmers by displaying the “100% Canadian Milk” and the new “Dairy Farmers of Canada Quality Milk” logos on many of our packages. As a consumer, you can feel good about it too.

Are Scotsburn branded products Kosher?

Yes, Agropur’s ice cream production facility produces kosher certified products. This means that our kosher certifier COR has determined that these products are fit to eat according to Jewish Dietary Laws. We work directly with the Kashruth Council of Canada to obtain this designation and include the Kosher symbol on all of our retail ice cream, frozen yogurts and novelty products packaging.

I am concerned about the amount of calories/fat I consume; do you have any low fat options?

A proper diet is all about portion control, so depending on your dietary needs, you may be able to occasionally indulge in your favourite Scotsburn branded products just by being conscious of what is considered a serving size.  All of our products contain nutritional information according to the serving size provided in the table.  For most ice cream products, a serving size is ½ cup (125 mL) serving.   At Agropur, we know how hard it can be to resist the sweet creamy taste of our products, so we also offer up some smarter indulgences like our original or Greek frozen yogurts or our Smart Indulgence novelty bars. These options provide reduced fat and calorie options, and may also have additional benefits like being a good source of calcium or protein. 

Several of our 12 pack novelty treats have less than 150 calories (some only have 60 calories), so it makes it easier to find some options to make you feel like you’re not cutting out all your favourite things, while you’re trying to keep on track with your goals.

CATEGORY:   Packaging

How can I dispose of Scotsburn branded packaging?

Ice Cream tubs & lids:

At Agropur we believe in using sustainable packaging wherever possible.  The paper ice cream tubs and lids are made from poly coated paperboard, which is the same product as a milk carton. If you live in a region that recycles milk cartons, then these cups and lids should also be recyclable.  You should check with your regional municipal recycling authority first to confirm how they recommend disposing of the containers and lids to be sure. The safety seal used on the packaging should be disposed in your garbage.

Novelty Boxes & wraps:

The boxes used for our retail pack novelties are made from 100% recycled paperboard with a minimum 35% post consumer content and are recyclable where ever recycling programs exist. The opalite wraps used to individually wrap the product should be disposed in the garbage, and it is best to contact your municipal recycling authority for confirmation regarding wooden sticks (unless you save them to make a craft).

CATEGORY:   Allergens/Dietary Concerns

My child is allergic to peanuts; do you make any peanut free products?

Yes, currently we have our Scotsburn branded 12 pack novelties (Twin water ice pops, ice cream and fudge bars as well as our cream pops are all peanut free.) Please be sure to read the allergen statements available on our packaging to confirm which products are labeled as peanut free.

I have gluten allergens/sensitivities, are any of your products gluten free?

While a number of our products do not contain any wheat/gluten ingredients; they do not qualify as gluten free as they are produced on equipment that processes other products that do contain wheat/gluten which creates the potential for cross contamination. All Scotsburn branded products have the allergens listed on the package. Please review these if you have any concerns.

Consumers with allergies are advised to read our packaging labels every time and take note of the allergen statement which clearly identifies ingredients contained in a product, and ones that the product could have been exposed to.  If you are still unsure, or have additional questions about any food sensitivities, please feel free to contact us.

CATEGORY:    Product Handling

How do I keep my Scotsburn branded ice cream tasting creamy and fresh?

Once you’ve purchased your ice cream or novelties, it is important to get it into your freezer as quickly as possible to reduce the amount of temperature abuse it is exposed to.  This is because once the product begins to melt and then becomes refrozen, the product will form ice crystals that reduce the product quality.

Ice cream products purchased for home use need to be kept colder than other frozen foods to prevent ice crystal formation, and should be kept at an optimal temperature of -27ºC (-15ºF).

Once purchased and taken home, frozen desserts stored in your freezer can be kept as long as 3 months (unopened) if stored at -27ºC.  Once opened, ice cream can remain fresh for about 3 weeks. Avoid storing ice cream in the front end of the freezer, near the door, where it is constantly exposed to fluctuations in temperature.

CATEGORY:   Availability

I live outside the Atlantic Canadian region and can’t find any Scotsburn branded products; where can I get them?

Scotsburn branded ice cream, frozen yogurt and novelty products are currently sold throughout the Atlantic Provinces at many major retailers and some smaller retail chains or convenience stores. You could always ask your store managers to inquire about making our products available in their stores.  If that doesn’t work, Agropur is the producer of many private label brands of ice cream and novelties that are sold across Canada, so you may be able to satisfy your cravings for the taste of our creamy ice cream by purchasing one your favourite store branded products- you just never know; it may have been made by Agropur; true fans will be able to tell the difference!

I can’t seem to find my favourite flavour of ice cream anymore?  Do you still make it?

If you’re having trouble finding one of your favourite Scotsburn branded products at your local store, it is always a great idea to check with the store manager or another person from the frozen foods department. There are several possible reasons why a product might not be available, so if the store manager is unable to tell you a reason, feel free to go to the "Contact Us” section of our website and send us a message by filing out our Contact Form.